Refund policy

Last updated: October 21, 2026

Because every item is printed on demand for your order, we cannot accept returns for change of mind or wrong size. If something is wrong with your order, we will make it right at no cost to you.

Damaged, defective or wrong items

arrived damaged or with a printing defect (faded, peeling, misaligned or blurry print);
is a different product, size or color than you ordered;
has a manufacturing flaw such as holes or broken seams.

Email support@streetteelab.com with your order number and clear photos of the problem and the label. Once we confirm the issue, we will send a free replacement or a full refund, including shipping. You do not need to send the item back.

Not eligible for return or refund

Wrong size chosen by the customer. Please check the Size Guide on each product page before ordering.
Change of mind, or color that looks slightly different from your screen.
Items that have been worn, washed or altered, unless the defect is in the print or fabric itself.
Claims made more than 30 days after delivery.

Cancellations and changes

You can cancel or change your order (size, color, address) within 12 hours of placing it, as long as production has not started. Email us as soon as possible. After production starts, the order can no longer be cancelled.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show the credit.

Washing care

To keep your print looking new, wash inside out in cold water, tumble dry low or hang dry, and do not iron directly on the print.

Contact

Street Tee Lab · support@streetteelab.com · 340 Golden Gate Ave, Belvedere, CA 94920, United States. This address is our office only and does not accept returns.

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